"The Rustic Robot" is a trading name of Saltire Designs Ltd.
Company Registration No. SC339362
This agreement applies between you, the User of this Website and "The Rustic Robot", the owner of this Website.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

Return and Refund Policy: Due to the personalised nature of our goods we are unable to offer a refund if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

If the item is found to be defective or we have made an error in your order we will gladly refund or replace the item if time permits. Please notify us within 5 days of arrival calling our service line on 01292 739523 or email [email protected].
Prices: All prices include VAT at the current rate.

Our working days are Monday - Friday but do not include Bank Holidays.

Images: We do our best to show accurate representation of the product. Where necessary we point out that the product may have uneven surfaces or edges due to the nature of the material. Some text has been graphically applied to the image for display purposes. We try to achieve the most accurate image as possible.

Materials: Wood and Slate will all vary in colour, we endeavour to show a cross section of our products throughout the site. Knots are expected but we do our best to engrave where the knot does not affect the reading of the text. Text colour may vary whether on wood or slate.
Text: We will correct obvious grammatical errors, IE: your (you’re). If in doubt we will call or email you for confirmation.  Please be aware that we will not engrave anything that is deemed to incite racial hatred, or that is discriminatory or in breach of privacy.
If we have made an error please contact us ASAP preferably accompanied with a picture of the error along with your order no.  We will send a replacement ASAP, normally this will be the same day as we receive your notification and if received before 1.00pm we will aim to ship that day. Please accept there is still a human element to our service.

Goods arriving damaged: This is rare but if you could send a picture of the product and it’s packaging would help to solve the problem, email to [email protected]
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings: 


Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;


Means Saltire Designs Ltd T/A The Rustic Robot, 36 Church Street, Troon, Ayrshire, KA10 6AU


Means collectively any online facilities, tools, services or information that You Name It makes available through the Website either now or in the future;


Means any online communications infrastructure that You Name It makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

Means any third party that accesses the Website and is not employed by The Rustic Robot and acting in the course of their employment.


Means the website that you are currently using (www.therusticrobot.co.uk) and any sub-domains of this site (e.g. subdomain www.therusticrobot.co.uk) unless expressly excluded by their own terms and conditions.

2. Intellectual Property

          2.1          All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of "The Rustic Robot", our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

          2.2          Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by "The Rustic Robot".

          2.3          Material from the Website may not be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

3. Links to Other Websites
This website may contain links to other sites.  Unless expressly stated, these sites are not under the control of "The Rustic Robot" It or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

4. Links to this Website

Those wishing to place a link to this website on any other sites may do so but only to the home page of www.therusticrobot.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of "The Rustic Robot".  To find out more please contact us by emailing: [email protected]

5. Privacy
Use of the Website is also governed by our privacy policy which is incorporated into these terms and conditions by this reference.

6. Disclaimers
        6.1          "The Rustic Robot" makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service.
        6.2          No part of this website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
        6.3          Whilst "The Rustic Robot" uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

7. Availability of the Website and Modifications
        7.1          The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
        7.2          "The Rustic Robot" accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
        7.3          "The Rustic Robot" reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

8. Limitation of Liability
        8.1          To the maximum extent permitted by law, "The Rustic Robot" accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and it’s Content at their own risk.
        8.2          Nothing in these terms and conditions excludes or restricts "The Rustic Robot's" liability for death or personal injury resulting from any negligence or fraud on the part of "The Rustic Robot".
        8.3          Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

9.  No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

10.  Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

11.  Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and "The Rustic Robot".

12.  Communications
      12.1       All notices / communications shall be sent to us either by post to our Premises (see address above) or by email to [email protected]  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
      12.2       "The Rustic Robot" may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the UNSUBSCRIBE button on any of our emails.

13.  Law and Jurisdiction
These terms and conditions and the relationship between you and "The Rustic Robot" shall be governed by and construed in accordance with the Laws of Scotland, England, Wales and NI and "The Rustic Robot" and you agree to submit to the exclusive jurisdiction of the Courts of Scotland, England, Wales & NI.
Dated. June 2017